May 29, 2015, 7:52 AM


Recognized as a Top Performing Hotel / Resort as Reviewed by Travelers on the

World’s Largest Travel Site

Saratoga Springs, NY/US – 29th of May, 2015 – Pavilion Grand Hotel today announced that it has received a TripAdvisor® Certificate of Excellence award. Now in its fifth year, the award celebrates excellence in hospitality and is given only to establishments that consistently achieve great traveler reviews on TripAdvisor. Certificate of Excellence winners include accommodations, eateries and attractions located all over the world that have continually delivered a superior guest experience.

When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the honorees that takes into account the quality, quantity and recency of reviews and opinions submitted by travelers on TripAdvisor over a 12-month period as well as business’s tenure and ranking on the Popularity Index on the site. To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.

“We are so honoured to receive such a prestigious award in our first year of operation that is solely based on our guest experiences” said Susanne Simpson, General Manager of the Pavilion Grand Hotel. “We will continue to work hard to deliver a pinnacle level of service and guest experience. The entire staff takes great pride in ensuring our guests receive a luxury boutique experience like no other.”

"TripAdvisor is pleased to honor exceptional hospitality businesses that have received consistent praise and recognition by travelers on the site,” said Marc Charron President, TripAdvisor for Business. “By putting a spotlight on businesses that are focused on delivering great service to customers, TripAdvisor not only helps drive increasing hospitality standards around the world, it also gives businesses both large and small the ability to shine and stand out from the competition.”


Pavilion Grand Hotel – Luxury Boutique Hotel – Downtown Saratoga Springs, New York

For more information contact Susanne Simpson – or the hotel directly at 518-583-2727

*Source: comScore Media Metrix for TripAdvisor Sites, worldwide, December 2014

**Source: Google Analytics, average monthly unique users, Q1 2015