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Pavilion Grand Hotel Reviews

With just over one full year of operation, we are thrilled with the reviews and look forward to meeting each guest to make their stay at Pavilion Grand Exceptional and truly ...like no other!

Booking.com, Expedia.com, and Online Booking Sites

Booking.com just awarded Pavilion Grand a 9.4 out of 10 in guest satisfaction for the second year in a row! We have now received the 2014 and 2015 Award of Excellence! We received a personal visit to let us know we are exceeding guest expectations and are one of the highest ranked hotels in our region!

Expedia.com has Pavilion Grand Hotel ranked at 4.8 our of 5 in guest satisfaction and experience.

TripAdvisor Reviews

TripAdvisor has awarded Pavilion Grand Hotel with a Certificate of Excellence for its performance of guest reviews in 2014. Pavilion Grand Hotel is also rated in the top 5 hotels to stay at in Saratoga Springs. See TripAdvisor.com for all reviews of Pavilion Grand Hotel.

March 2015

"Our experience with the Pavilion was superb from the minute we got off the car. Every staff - from the valet, to the reception, to floor manager, to cleaning crew and management - was extremely helpful. This was important as we were traveling through snowstorm and wanted to quickly check-in to our room to relax. I had called early to let them know that due to snowstorm we would have late check-in; they went ahead and sent me the dinner menu and made arrangements with the restaurant to have our food ready in our room in case we arrived after it closed. Thankfully, the weather there was not as bad and we were able to check-in earlier than we expected. Surprisingly, when we went to the restaurant to eat, the staff there was expecting us and did everything they could to make our dinner experience awesome. Food was delicious - after a long drive that started in the middle of a snowstorm this felt like a well earned reward!

Our room was clean, neat, and serene. The calm lighting complemented by the soft colors of decor made us feel relaxed as soon was we were in our room! Plenty of windows with plenty of privacy gave us lots of choices on how much sunlight we wanted during day time, and enjoy our privacy at night time. The experience inside the room is more important to us than the view out the window; we were focused on unwinding and our room did just that. The TV has selection of free on-demand shows so we caught up on few of our favorite episodes.

The hotel is at the heart of the restaurant district and the staff know where to recommend you for just about all sorts of food! If you are foodie, you will love it here. The location of the hotel makes all the restaurants just walking distance away.

We also ordered a last minute spa massage and the hotel made sure we got it. They also have a juice bar and a gym conveniently located in the same area on the first floor, next to the spa. So, this is great if you want to do a serious workout, then shower up and get a massage, and then relax with freshly squeezed juice from organic (and I think local) fruits.

Room service is fantastic and quick. From food, to cleaning, the staff are very attentive; they delivered our breakfast exactly on time, and even late night snacks too!

Kids and family friendly but equally private and fun for couples, this is worth every penny. Whether you are an old guard or a young couple, or the family on a trip, you will find the staff here ready to welcome you with professionalism that helps you stay focused on one thing: relaxing!"